I’ve been attending Days of Sharing, Cake Shows and the ICES Convention for years. I have shopped until I dropped. I have, at rare times, purchased nothing. I try to make a point of thanking the event organizers for all they do. I even try to thank volunteers. The group that I never fully appreciated until I became one, is the vendors. I am certain that I never thanked them for being there.
There is an old adage that you should never judge someone until you walk a mile in their shoes. I started to get a slight peek into the world after convention one year when I helped Nick Lodge and Scott Ewing load their van afterwards. There was a never ending line of vendors carrying boxes and displays and Lord knows what else out to their respective vehicles. That was when I started to pay attention.
I watched as Diego from Fiesta Cake lugged in several boxes and suitcases of goodies in CT. He was given a dolly with a nearly flat tire, but he persevered. I watch Susan Carberry weigh and reweigh her luggage to figure out what she could bring for sale. I watched Ximena from Cakes by Ximena spend hours setting up her products and all of her display pieces. I’ve watched Edward Frys from The Sugar Art come in and be pleasant and helpful to customers even though he drove all night to get to the event.
I never really thought about what it took to be a vendor. I remember a story that Scott Ewing told me once….a customer came up, pointed at an item, and said that she could get it cheaper online. She wanted Scott to lower his price. He said, I had to package and label this product, pack it, get it here, unpack it, display it and now you want me to sell it for less than I have it marked? What a huge point Scott made. The vendor is giving you the convenience of getting your item right then and there. That is worth something. It is unfair to make the vendor feel bad about what they have to charge. Remember, they didn’t have to just pay for the product. They also pay for the overhead at home and the cost of the booth there. They pay for the bag, the label, the shopping bag, the labor to price it/pack it/ unpack it. They may have paid shipping charges to receive it. They certainly had to pay to drive it or mail it to the event.
Think of it like your cake orders. Your customers rarely appreciate all the things that go into the cake on their table. Likewise, we shoppers don’t appreciate what the vendors do for us. I’ve now spent a little time walking in the shoes of a vendor and have so much appreciation for those who do it well. Beautiful booths take hard work and money. Ximena, Nick and Diane Simmons at Cake Connection always seem to go all out. It takes a day just to pack for shows sometimes…maybe even longer.
I have now taken over much of my house when it is time to pack. I spend days putting cutters and veiners into bags, making labels, filling them out and then trying to pack in an organized fashion. I’ve learned to pay for extra baggage fees and to gear up for long drives. I’ve accepted that I don’t get to shop at other booths or visit with friends as much as I used to…I need to be at the booth. So why on earth would I do this? Because my class prices are lower and my enrollment is often lower, so I may not break even if I don’t sell products.
So, since my eyes have been opened to the gifts from the vendors, I want to say Thank You. Thanks for being there when I really needed that tool, fondant or cutter. Thank you for all your hard work before, during and after the event. Thank you for supporting my addiction to sugar art and for always bringing out the latest products to inspire us. Thank you for all the free demonstrations on how to use the products. Thank you for your giveaways, for your newsletters and for your sponsorship of the events. I am grateful.
On a final note, to those of you who have shopped from me over the last year, thank you! You help me get to the locations to offer my classes, which is my true dream.